Why Am I Not Receiving Activity After Creating a Webhook?

Written by Killiane Menand

Published on October 7, 20241 min read

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If you’re not receiving any activity after creating a webhook, it could be due to an issue with the webhook setup or server configuration. Follow these steps to troubleshoot and identify the cause of the problem:

Test the Webhook URL

The first step is to check if the issue lies with the webhook URL or your server setup. You can use a test URL from webhook.site to verify if Alchemy’s webhooks are functioning properly.

How to Test:

• Go to webhook.site and generate a new webhooks URL.

• Replace your current webhook URL with this test URL in the Alchemy Dashboard.

• Send a test notification from the Alchemy Dashboard to this test URL.

Check the Test Notification

Once you’ve sent a test notification, observe the result:

• If you receive the test notification at the webhook.site URL, this indicates the webhook is functioning correctly. The issue likely lies with your server or webhook URL setup.

• If you do not receive the test notification, then the issue may be with Alchemy’s system. In this case, reach out to our support for further assistance.

Troubleshoot Your Webhook URL or Server

If the test from webhook.site is successful, follow these steps to troubleshoot your own webhook URL and server:

• Ensure that your server is correctly set up to receive POST requests from Alchemy.

• Check for any firewall or security rules that might be blocking webhook requests.

• Ensure your server is capable of handling webhook retries in case of network issues or delayed responses.

By following these steps, you can quickly diagnose whether the issue lies with your webhook URL and server or if it is a system issue with Alchemy. If you’re still encountering issues after these tests, feel free to reach out to our support team for further investigation!