Why did I get my account suspended?

Alchemy automatically attempts to collect payment when an invoice is issued and every 24 hours afterward. If payment** fails three times** (over about two days), your account will be** automatically suspended** and marked as delinquent. You’ll also receive an** email notification** informing you that your services have been suspended.

Payment failures can happen for a few common reasons, such as:

• Insufficient funds in your account
• Expired or invalid card information
• Bank or card issuer declines due to fraud checks or daily limits
• Billing address mismatches or other verification issues

To restore your services, visit your Billing page and** pay your outstanding balance**. Once payment is successful, your account will automatically be reactivated.