Spring
Spring Labs is an AI-native compliance and CX platform that deploys AI agents to automate call scoring, QA, and complaints management for financial institutions.
What is Spring?
Founded in 2017, Spring Labs is an AI-native compliance and CX platform that deploys AI agents to automate work across financial institutions. Rather than providing dashboards, Spring Labs agents complete tasks end-to-end—scoring calls, catching complaints, summarizing accounts, and filing reports. Key agents include the Wrapup Agent, which saves agent time per call by auto-summarizing and routing escalations; the QA Agent, which enables 100% review coverage against custom scorecards; and the Complaints Agent, which achieves 97% complaint identification accuracy with automated categorization, triage, and response drafting. Spring Labs is trusted by financial institutions seeking to move from sampling-based oversight to full-coverage compliance automation.
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